Email Notices

FREQUENTLY ASKED QUESTIONS

How do I sign up for email notices?
What type of Library email notices will I receive?
Why do my notices never arrive in my GMAIL account?

NEW Encore CATALOG

How do I sign up for email notices?

Login to your LIBRARY ACCOUNT
Login to Encore Catalog







Click the EDIT ACCOUNT button Edit Encore library account information.

Image example of Modify Patron Information screen













Add your email address to the EMAIL ADDR: box. 
Click SUBMIT button


What type of library e-mail notices will I receive?

  • Courtesy Notice - reminder 3 days before materials are due.
  • 2 Overdue Notices - library materials are overdue.
  • Hold Pick-Up Notice - requested items are ready for pick-up.
  • New Arrival Notice - new items matching your saved "My Searches" categories.
  • Library Bytes - the library newsletter.
  • Information notices - announcements regarding special events and special patron services.

Why do my email notices never arrive in my GMAIL account?

Image example of Gmail white list

Gmail has labeled email from "circ@williamson-tn.org" as SPAM.



  • Add 
    circ@williamson-tn.org

    encore@williamson-tn.org
     and 
    ref@williamson-tn.org 
    to your Contacts list.

image example of Gmail spam folder























  • If an email from the library is in the SPAM folder see the following:
  • The spam folder is located in the left menu bar. If the spam folder does not display click the "more" link.
  • Open the Spam folder.
  • Open the email.
spam folder
  • Click the NOT SPAM button.

  • Note: messages that have been in the Spam folder more than 30 days will be automatically deleted.

  • See Gmail article Legitimate mail marked as spam.
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