Frequently Asked Questions

Your driver's license is sufficient if it has your current address on it.  If not, then an additional document such as a utility bill, a piece of postmarked mail with your name on it, or a similar official document will be required in addition to your driver's license as a photo id.

You can get a Library card starting at age 4 years old.

Under certain circumstances, you may not have to be a resident to receive limited Library services.  

We participate in a reciprocal borrowing program with other counties touching Williamson County. This allows our citizens to utilize their libraries and vice versa.

Each library in Tennessee sets its own parameters for the reciprocal borrowing program and limits for sharing resources. Most are restricted by database licenses from offering access to their online resources.  Any materials borrowed from another library must be returned to that owning library to avoid late fees and other fines.  We cannot check in non-Williamson County materials.

Otherwise, for an annual fee you may apply for a library card account as a non-resident.

To learn more, contact the Circulation Department at 615-595-1277.

Your default personal identification number (PIN) is the last four digits of your Library card number located just below the barcode on your Library card.  Once you have logged in, we recommend changing it to a number known only to you.  

Forget what your pin is? Contact us at 615-595-1277 and we will reset it for you.

To change your PIN, log in to your Library account on our website using the MY ACCOUNT button in the upper left corner of the photo of the Main Library. Once you are logged in, there is a menu of buttons on the left of your screen. Click CHANGE MY PASSWORD.  You can then change it to a minimum of 4 numerals.  

Library staff cannot tell you what your PIN or password is.  Once you change it, your PIN is encrypted.  Library staff will revert it back to the last 4 digits of your Library card upon request. You can then change it yourself via your account options on the Library website.

Only Library patrons may suggest titles for the Library collection. You will find a link to request materials for purchase at the bottom of your search results or while logged in to your account, you may click the link materials request to fill out the form.

Please note, the library may not be able to purchase all suggestions, You will be notified if the item is available for purchase.

Call our Circulation Department at 615-595-1277 and press 1.  You will be asked to verify your personal information then you will be able to continue with your access to our Library’s online services such as Hoopla and READS. 

You can borrow 40 items per card within the following limits: 

• 10 books per subject 
• 10 audio (cds & mp3s combined) 
• 10 dvds for two weeks checkout with .50 per day per DVD late fee 
• multi-disc dvd sets with 4 or more discs have a 3 week checkout
• 1 Lucky Day book per library account

You can borrow 10 DVDs for two week.  DVDS .50 per day per DVD late fee.

Multi-disc DVD sets with 4 or more discs have a 3-week checkout and the same per day per title late fee. If any disc in the set is damaged, a replacement cost for the entire set may be assessed on your account if individual disc replacements are not available to us.

Library patrons may borrow 10 audio (cds & mp3s combined) 

Library patrons can borrow 40 books with a 10 book limit per subject.

Regular loan books are $.20 per day up to $5.00 limit per item, unless the book is lost or damaged.

DVD and Blue Ray disks-$0.50 per day up to a $10.00 limit per item, unless the videos and DVDs are lost or damaged.

Lucky Day Collection - $.50 per day.

 Audiobooks in all formats, and software- $.20 per day up to a $5.00 limit per item, unless a CD or MP3 disk is lost or damaged.

Hotspots, Readers, and Launch Pads - -$1.00 per day up to a $10.00 limit per item, unless the device is lost or damaged.

 Material replacement cost by additional item :

1. CD storage cases (DVD and MP3) - $1.00 per item.
2. DVD security cases - $1.50 per item
3. DVD security case clip - $.50 per item.
4. VHS storage cases - $1.00 per item
5. Audio book CD and cassette cases - $4.50 per item
6. Juvenile audio cassette bags - $4.00 per item
7. Audio book CDs, if replaceable - $10.00 per cd
8. Item Barcodes - $.50 per.
9. TLC Patron Barcode - $.50 (WCPL’s barcode on another library’s card)
10. DVD / VHS case artwork - $1.50 per item

All patrons receive a printed due date slip at the time of Checkout. 

Due dates are also visible online at the library website by logging into the user account via the My Library Account feature. 

Library patrons may also opt in to receive email and text messaging courtesy notices.

The library provides a 24-hour grace period from the due date for all items.

Borrowers are responsible for paying the replacement cost of damaged or lost materials. If the retail price of an item is more or less than the automatically assessed fine, circulation staff may adjust the replacement cost lower or higher as appropriate for the Library's replacement cost. A processing fee of $5.00 is assessed per Library item. A receipt will be issued to the borrower at the time the Library receives full payment for all amounts owed.

Materials not been returned by the due date are considered overdue. Patrons are sent two notices on overdue materials. The final notice will be a bill for the replacement cost.  All library privileges are suspended when the final notice is sent to a patron.  This prohibits borrowing materials or using library services. 

Books must be returned and the full balance of the fines paid OR the replacement price for the items must be paid to reinstate library privileges.

Payments made for a lost item for are not refundable under any circumstances.  The item is yours to keep.

The library reserves the right to accept or not accept replacement materials with the same title and ISBN, plus a $5.00 processing fee. 

Book Club editions will not be accepted. 

If the ISBN number does not match the Branch Heads, the Main Circulation Supervisor, or Main library management reserves the right to accept or not accept the item.

Payment for lost or damaged items must be paid in full. Partial payment will not be accepted for lost or damaged items.

Patrons with any outstanding balances on their library card account over the amount of $3.00 will be blocked from checking out additional materials, from using the Library computers, and from accessing any online Library services.

Fines are charged only for the days the owning library is open.